Privacy Policy
Introduction
Arrowebrook Auto Services Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our services.
By using our services, you agree to the practices outlined in this policy.
Information We Collect
We may collect the following types of information:
✔︎ Personal details such as your name, phone number, email address, and postal address when you contact us or book a service.
✔︎ Vehicle information including registration number, make, model, and service history when you book MOTs, servicing, or repairs.
✔︎ Technical data such as your IP address, browser type, and usage data when you use our website.
How We Use Your Information
We use your information to:
✔︎ Process bookings, enquiries, and payments.
✔︎ Provide MOTs, servicing, diagnostics, and repair services.
✔︎ Communicate with you regarding appointments or updates.
✔︎ Improve our website and customer experience.
✔︎ Comply with legal and regulatory obligations.
We do not sell or share your personal data with third parties for marketing purposes.
Data Storage & Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Your personal information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.
Sharing Your Data
We may share your information only with:
✔︎ Trusted third-party service providers who assist in delivering our services (e.g. booking platforms, IT support).
✔︎ Regulatory bodies such as the DVSA where required by law.
All third parties are required to respect your privacy and keep your data secure.
Your Rights
Under UK data protection law (UK GDPR and Data Protection Act 2018), you have the right to:
✔︎ Access the personal data we hold about you.
✔︎ Request correction of any inaccurate data.
✔︎ Request deletion of your personal data (where legally permissible).
✔︎ Restrict or object to the processing of your data.
✔︎ Request a copy of your data in a portable format.
To exercise your rights, please contact us using the details below.
Cookies
Our website may use cookies to improve user experience and gather anonymous analytics data. You can manage or disable cookies through your browser settings.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📍 Address: Arrowe Park Rd, Birkenhead, Upton CH49 0UF
📞 Phone: 0151 606 0008
📧 Email: lesley@arrowebrookauto.com | keith@arrowebrookauto.com
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: September 2025